FAQ
Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our menu, add items to your cart, choose delivery or pickup, and proceed to checkout. You can order as a guest or create an account for faster future orders.
What is the minimum order for delivery?
Minimum order amounts vary by branch and delivery zone. You can see the minimum order for your area at checkout.
Can I schedule an order in advance?
Yes! During checkout you can choose to schedule your order for a specific date and time.
Can I modify or cancel my order?
You can modify or cancel your order within a few minutes of placing it, before the kitchen starts preparing it. Please contact us as soon as possible if you need to make changes.
Delivery
How long does delivery take?
Typical delivery times are 20-40 minutes depending on your location and how busy we are. You will receive an estimated delivery time when you place your order.
What areas do you deliver to?
We deliver within a certain radius of each branch. Enter your postcode at checkout to see if we deliver to your area.
How much does delivery cost?
Delivery fees vary based on your distance from the branch. You can see the exact fee before you confirm your order.
Payment
What payment methods do you accept?
We accept all major credit and debit cards, as well as cash on delivery where available.
Is it safe to pay online?
Absolutely. All online payments are processed through secure, encrypted payment gateways. We never store your card details.
Food & Dietary
Do you cater for dietary requirements?
Yes! We have vegetarian, vegan, and gluten-free options clearly marked on our menu. Please check our Allergen Information page for more details.
How fresh is your food?
All our food is prepared fresh to order using quality ingredients sourced from trusted suppliers.
Account
Do I need an account to order?
No, you can order as a guest. However, creating an account allows you to track orders, save addresses, earn loyalty points, and reorder your favourites quickly.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. We will send you a link to reset your password.
